Got questions?

Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus
(excluding Turkish sector), Czech Republic, Denmark, Estonia, Finland, France,
French territories (French Guiana/Guadeloupe/Martinique/Mayotte/Reunion and
Saint Martin), Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy
(inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta,
Monaco, Netherlands, Norway, Poland, Portugal (inc. Madeira), Romania,
Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden.

Albania, Angola, Antigua and Barbuda, Australia, Bahamas,
Bermuda, Bosnia & Herzegovina, Canada, Cayman Islands, Dominica, Ghana,
Greece, Grenada, Jamaica, Kenya, Lesotho, Mexico, Montserrat, Mozambique,
Netherlands Antilles, New Zealand, South Africa, St Kitts and Nevis, St Vincent
& Grenadines, Trinidad & Tobago, Turkey, Turks and Caicos, US Virgin
Islands, USA.

Open the Settings app.

Tap on Network & Internet (Android) or Mobile Data
(iOS).

Tap Add eSIM.

Scan the eSIM QR code provided by your carrier.

Wait for your eSIM to activate.

All our SIM-only plans include 5G connectivity as standard. If you have a 5G-compatible phone and are in a 5G coverage area, you'll be able to access our 5G network. In locations without 5G, you can still use our 4G network.

If your phone supports eSIM, we recommend using that option.
If not, we can provide a physical SIM card. Our physical SIMs are adjustable,
allowing you to choose the size that fits your phone.

Up to two working days to activate. We aim to get you up and running as soon as possible.

All physical SIMs are sent via 2nd class post. eSIMs are sent via email and can take up to two working days.

Fixed Monthly Fee: You
agree to pay a set amount each month for a predefined package of services.

Contract Term: From as
little as 30 days

Unlimited: Our SIMs
include all calls, texts and data when calling from within the UK and EU
(subject to fair usage)

A pay monthly SIM is a type of mobile phone plan where you pay a fixed monthly fee for a bundle of services. These services typically include a certain amount of data, minutes for voice calls, and texts.

A SIM only plan does not include a handset. You can only add the physical or eSIM to an existing phone.

To cancel your contract please contact us via the Contact Us Page (link to contact Us page)

The ability to cancel depends on the length of your contract. Once your contract term ends, a minimum of 30 days' notice is required to cancel.

Yes, you can use WhatsApp with a SIM-only plan. Your SIM
provides unlimited mobile data, so as long as you have a WiFi connection or a
mobile signal, you can access WhatsApp.

Yes, if you are on O2, your sim card can be re-used. Please
enter the details when registering.

Yes, you can keep your current phone number when switching.
Just contact your current network provider and request a PAC code. Once you receive the PAC code, provide it to us, and we'll handle the rest.

Contact your network provider to find out how you can unlock your phone.

iPhone

Settings > General > About - scroll down to Network
Provider Lock

This should tell you if the iPhone is locked or unlocked. If
unlocked it should say “No SIM restrictions”

 

Android

Settings > Connections > mobile networks > network
operators > search now – If it shows other networks your phone is unlocked

Most phones in the UK are unlocked. Most phones
in the USA are locked.

An eSIM (embedded SIM) is a digital SIM card that is built into a device, such as a smartphone, tablet, or smartwatch, allowing the device to connect to a mobile network without the need for a physical SIM card.

A Dual SIM phone is a mobile device that can hold and use two SIM cards simultaneously. This allows the user to manage two separate phone numbers and networks from a single device.

Yes, we offer worldwide roaming on longer and short-term plans.

Yes, all our plans include EU roaming. For travel outside the EU, we offer worldwide roaming on a short-term plan or a different package.

Unfortunately, these SIMs are not compatible with Apple Watches. However, you can still connect your Apple Watch to your mobile phone using Bluetooth.

Yes, contract depending, the minimum contract length is 30 days and then you need to give 30 days notice.

To find your SIM card number, also known as the ICCID
(Integrated Circuit Card Identifier), you can follow these general steps:

Settings App: Open the Settings app on your device.

About Phone: Scroll to and select ‘About Phone’.

Status or SIM Status: Find and tap on ‘Status’ or ‘SIM
Status’.

SIM Card Number or ICCID: Locate your ‘SIM Card Number’ or
‘ICCID’.

For iPhone users, you can go to Settings, General, About,
and look for ICC ID. For Android devices, the steps may vary slightly depending
on the model and the version of Android you are using. If you have an Android
10 or above, the option to view the ICCID in the settings may be blocked by
Google.

Remember to keep your SIM number secure and don’t share
it unnecessarily.

Yes, packages can be changed for one more or month. You will always be able return to your original package.

You have the option to upgrade your package to include the rest of the world. Contact us and we will be happy to quote you for this. Once you have return from your travels you give us 30 days notice and we can downgrade your package back.

Unfortunately our service currently isn’t compatible.