Terms & Conditions
Key Facts :
1. Sim Only Club is a trading name of Proactive Networking Ltd (Company No. 04951057), 142 Station Road, Chingford, London, E4 6AN.
2. These terms govern the rights and obligations of Sim Only Club and its Customers in relation to the Products and Services.
3. The Acceptable Use Policy is set out in clause 6.
4. An Agreement is formed when a Customer registers or activates an Account or uses the Services.
5. Charges include all tariffs, connection fees, and special offers applicable to your Plan.
6. Services include voice, messaging, data, voicemail and Roaming Services.
7. The SIM Card remains the property of Sim Only Club at all times.
8. All Services are billed by direct debit. A valid direct debit mandate must be maintained throughout the Agreement.
9. Personal Data is collected and processed in accordance with applicable UK data protection law.
10. Sim Only Club's liability is limited as set out in Section 8. Indirect or unforeseeable losses are excluded.
11. Sim Only Club may change these terms on at least one month's notice.
1. Definitions
1.1 Acceptable Use Policy
The policy governing Customer use of the Services, as set out in clause 6.
1.2 Account
The mobile account registered or activated by a Customer through which Sim Only Club provides the Services.
1.3 Agreement
These terms and conditions together with the Charges published by Sim Only Club. The Agreement is formed when a Customer registers, activates an Account or uses the Services, whichever occurs first.
1.4 Charges
The tariffs applicable to the Services from time to time, including connection fees, reactivation fees and special offers.
1.5 Customer
Any individual, company or partnership that registers or activates an Account. Also referred to as "you" or "your".
1.6 Customer Services Department
The department handling Customer enquiries about the Products and Services.
1.7 Sim Only Club
Proactive Networking Limited (Company No. 04951057, VAT No. GB 835339907), trading as Sim Only Club.
1.8 Network
The telecommunications networks used by Sim Only Club to deliver the Services.
1.9 Personal Data
Personal information held about you in connection with the Services, including name, address, date of birth, mobile number, call records, direct debit details, billing records, voicemail recordings and correspondence.
1.10 Privacy Policy
The policy describing how Sim Only Club collects, uses, processes and stores Personal Data.
1.11 Products
The Sim Only Club SIM Card, eSIM and any other products offered by Sim Only Club.
1.12 Roaming Services
Mobile services used when travelling outside the United Kingdom.
1.13 Services
The mobile services provided to you under your Plan, including voice calling, messaging, data, voicemail, visual voicemail, CLIP, CLIR and, where available, 5G connectivity. Roaming Services are included in UK, EU and International Plans only and are not available on UK and EU Plans outside the permitted territory. All Services are subject to network availability, coverage and handset compatibility; Sim Only Club does not guarantee signal strength or uninterrupted access at any location.
1.14 SIM Card
The pre-activated SIM or eSIM that enables access to the Services when inserted into a compatible GSM handset.
1.15 Minimum Term
The minimum period of commitment under your Plan, being either 3, 6 or 12 months as selected at the point of registration.
1.16 Plan
The package selected at registration, determining your Minimum Term, monthly Charges and permitted usage territory. Two categories are available: (a) UK and EU Plans; and (b) UK, EU and International Plans, covering the UK, EU, USA and other countries as published
by Sim Only Club.
1.17 Early Termination Fee
The fee payable on cancellation before the end of your Minimum Term, calculated as £20.00 plus the total monthly Charges remaining for the unexpired portion of the Minimum Term.
2. Provision of Service
2.1 Sim Only Club will provide the Services via one or more telecommunications operators. The Services may be temporarily unavailable due to maintenance, upgrades, emergencies or network security requirements. Sim Only Club does not guarantee continuous or uninterrupted access to any Service at any time.
2.2 Service quality, including signal strength, call clarity and data speeds, may be affected by network congestion, the location of base stations, physical obstructions such as buildings or underpasses, geographic or atmospheric conditions, and the capability of your handset. Sim Only Club cannot guarantee signal reception or service quality at any specific location.
2.3 Visual voicemail and 5G connectivity are available where supported by the Network, your handset and your location. Sim Only Club does not guarantee the availability of visual voicemail or 5G at any time or place. 5G requires a compatible handset running current software and coverage in your area. Where 5G is unavailable, your device will connect to the best available network technology.
2.4 Roaming Services are subject to agreements between third-party telecommunications operators over which Sim Only Club has no control. Signal availability, quality and speed when roaming cannot be guaranteed.
2.5 Sim Only Club does not guarantee that the Services will be uninterrupted, error-free, available in all locations or completely secure against unauthorised interception. Sim Only Club will not be liable for any disruption, reduced quality or unavailability arising from the factors described in this section.
2.6 Your SIM Card has an associated PIN and PUK code. These must never be stored together. You are responsible for keeping them secure and will be liable for any misuse resulting from their disclosure or from transferring your SIM Card to another person.
2.7 Details of mobile operators with whom we have porting arrangements are available from the Customer Services Department.
3. SIM card
3.1 Insert your SIM Card into a compatible GSM handset to access the Services once your Account is registered or activated.
3.2 The SIM Card is and remains the exclusive property of Sim Only Club. You must keep it safe. A defective eSIM will be replaced at no charge. A defective, lost, damaged or stolen physical SIM Card will be replaced for a fee of £5.00. You must report any loss, damage, theft or suspected misuse to Sim Only Club promptly.
4. Contract Terms and Usage
4.1 At registration you will select a Plan confirming your Minimum Term, monthly Charges and permitted usage territory. These details will be confirmed to you at the point of sign-up.
4.2 You are committed to paying the monthly Charges for the full Minimum Term regardless of usage.
4.3 Two Plan categories are available based on permitted usage territory:
• UK and EU Plans: cover usage within the United Kingdom and European Union only.
• UK, EU and International Plans:
cover usage within the United Kingdom, European Union, United States of America and other countries as published by Sim Only Club.
4.4 Using the Services outside your permitted territory is not covered by your Plan and may result in additional Charges as published on our website, or restriction of the Services, at Sim Only Club's discretion. It is your responsibility to confirm your permitted territory before using the Services abroad.
4.5 At the end of your Minimum Term your Agreement automatically continues on a rolling monthly basis at the same monthly Charges. You may cancel a rolling monthly Agreement by giving 30 days' written notice to the Customer Services Department.
4.6 To cancel before the end of your Minimum Term, notify Sim Only Club in writing. An Early Termination Fee will be due, calculated as £20.00 plus the total remaining monthly Charges for the unexpired term. Payment is required within 14 days of demand.
4.7 Sim Only Club reserves the right to recover any unpaid Early Termination Fee by legal or administrative means.
5. Billing and Payment
5.1 The Services are billed monthly by direct debit. You must maintain a valid direct debit mandate throughout the Agreement. No invoice will be issued; charges are collected automatically.
5.2 If a direct debit fails, Sim Only Club's accounts department will notify you by email within one business day. You then have 48 hours from that notification to make payment. You are responsible for keeping your registered email address current and active. Sim Only Club accepts no liability if a notification is not received due to an incorrect, inactive or full email address, or because it was filtered as spam.
5.3 If payment is not received within the 48-hour period in clause 5.2, Sim Only Club reserves the right to suspend the Services without further notice. During suspension you cannot make or receive calls, send messages or use data.
5.4 To reactivate following suspension, you must pay the outstanding balance plus a £20.00 reactivation fee (inclusive of VAT). Both amounts must be received in full; partial payments will not trigger reactivation. You have 48 hours from suspension to make both payments.
5.5 If full payment is not received within the 48-hour period in clause 5.4, Sim Only Club reserves the right to permanently cancel the Agreement and deactivate your SIM Card. Your telephone number will be reallocated and you will lose all rights to it.
5.6 All payments under this Agreement are non-refundable. Sim Only Club does not issue refunds under any circumstances.
5.7 Sim Only Club reserves the right to recover any outstanding amounts by legal or administrative means.
6. Acceptable Use Policy
6.1 You may only use the SIM Card in a compatible GSM handset for the purposes of using the Services.
6.2 You must not use the SIM Card or Services, or permit others to do so, in order to:
• commit or facilitate a criminal offence;
• send unsolicited communications or transmit material that is offensive, abusive, indecent, defamatory, obscene, menacing, a nuisance, a hoax, or that breaches privacy, copyright or any other law;
• cause deliberate annoyance, inconvenience or anxiety to another person;
• make offensive, abusive or threatening contact with any Customer services representative;
• transmit viruses or malicious software, or impair the Network in any way that risks death, injury or property damage;
• use unapproved equipment including SIM-boxes or SIM-gateways; or
• support revenue-share, onward-calling or commercial resale arrangements.
6.3 If Sim Only Club reasonably suspects a breach of clause 6.2, it may suspend or terminate the Agreement immediately and without notice. On termination, your SIM Card will be deactivated and your number reallocated.
6.4 If Personal Data provided at activation is found to be false, Sim Only Club may suspend or terminate the Agreement immediately and without notice. On termination, your SIM Card will be deactivated and your number reallocated.
6.5 Where usage of an unlimited plan exceeds what would reasonably be expected for personal use, Sim Only Club may restrict the Services.
6.6 Sim Only Club may, at its discretion and without notice, restrict access to certain websites or services over the Network, including VoIP services.
7. Data Protection
7.1 Sim Only Club processes Personal Data in accordance with applicable UK data protection law.
7.2 Appropriate technical and organisational measures are in place to protect Personal Data against unlawful access, loss, destruction or alteration.
7.3 By registering an Account you consent to Sim Only Club collecting, processing and sharing your Personal Data, including call records (Traffic Data) and location data, for the following purposes:
• delivering the Products and Services;
• administering your Account;
• providing service information such as network fault updates;
• fraud prevention and detection;
• market research and usage profiling; and
• compliance with legal and regulatory obligations.
7.4 Personal Data may be shared with third-party processors acting on Sim Only Club's behalf. Such parties are bound to use your data only as instructed and in accordance with applicable law.
7.5 Personal Data may be transferred outside the UK. Where destination countries offer a lower level of protection, Sim Only Club will take steps to ensure your data is protected to the standard required by UK law.
7.6 Third-party software may place a persistent cookie on your device to collect anonymous statistical data. No personally identifiable data is shared with such third parties.
7.7 Calls to the Customer Services Department may be monitored or recorded for quality, compliance and fraud prevention purposes.
7.8 You may request a copy of your Personal Data, correction of inaccuracies, or deletion where permitted by law. It is your responsibility to keep your registered details up to date.
7.9 Sim Only Club may contact you by post, phone, email or SMS about its products and services. You may opt out at any time by contacting the Customer Services Department.
8. Liability
8.1 Sim Only Club's liability is limited strictly to what is set out in this Agreement.
8.2 Sim Only Club is not responsible for damage, loss or inconvenience arising from the content of calls, messages or data sent or received by you.
8.3 Sim Only Club is not responsible for damage, loss or inconvenience arising from the actions of third parties, including government or regulatory bodies.
8.4 Sim Only Club is not liable for indirect or unforeseeable losses, nor for losses to which you have contributed.
8.5 If your SIM Card is lost, stolen or misused, contact the Customer Services Department immediately so it can be blocked. You remain liable for all Charges incurred until you notify us, regardless of who incurred them.
8.6 Sim Only Club is not liable for any failure by a third-party outlet or reseller to activate your SIM Card or process a payment. Disputes of this nature should be directed to that outlet.
8.7 Using a mobile phone while driving is illegal. Sim Only Club accepts no liability for any consequences arising from doing so.
8.8 Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, liability under the Consumer Protection Act 1987, or any liability that cannot be excluded by law.
8.9 Sim Only Club's total liability per claim or series of related claims is capped at £1,000.00.
8.10 Any claim must be notified in writing to the Customer Services Department within four weeks of discovery. This time limit does not apply to individual consumers who could not reasonably have been expected to notify us within that period.
8.11 Sim Only Club is not liable for failure to provide the Services due to events outside its reasonable control, including acts of God, natural disasters, industrial action, war, civil unrest, terrorism, or acts of government or regulatory or judicial bodies (force
majeure).
9. Changes to the Agreement
9.1 Sim Only Club may change these terms for legal, regulatory, technical or commercial reasons, including changes by Network suppliers. Charge changes will be updated in the tariff table.
9.2 At least one month's written notice will be given where possible, or notification by electronic message to your SIM Card. If a change is not exclusively to your benefit, you may cancel the Agreement before it takes effect by contacting the Customer Services
Department. Sim Only Club does not issue refunds under any circumstances.
10. General provisions
10.1 Complaints or queries should be directed to the Customer Services Department in the first instance. If unresolved after eight weeks, or where there is a deadlock, you may refer the matter to the Ombudsman at https://www.cedr.com/consumer/cisas/ free of charge.
10.2 This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and representations. Retail outlets have no authority to vary these terms.
10.3 No third party has rights under this Agreement pursuant to the Contracts (Rights of Third Parties) Act 1999.
10.4 Failure to enforce any right under this Agreement does not waive that right.
10.5 If any provision is found to be void or unenforceable, it will be severed to that extent only. The remaining provisions continue in full force.
10.6 Sim Only Club may assign its rights and obligations under this Agreement to a third party. You may only do so with Sim Only Club's prior written consent.
10.7 This Agreement is governed by English law. The English courts have exclusive jurisdiction over any dispute.
11. 5G Services
11.1 5G is included in all Plans at no extra cost.
11.2 A 5G-enabled handset and 5G coverage in your area are required to access 5G.
11.3 5G availability depends on handset model and location. Supported on Android and iOS devices running the latest software.